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Support & Maintenance

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Support & Maintenance

Organizations move their applications to Support and Maintenance after its successful launch and stability. However, real business value of the application can be realized only when it works effectively post-deployment stage. At this stage, organizations run into the challenges of finding skilled resource and/or their time for the day-to-day Support and Maintenance activities since development team moves to new project.

ERP / CRM

SAP
Oracle Apps
People Soft
Siebel
Microsoft Dynamics
Sales Force

Infrastructure

Support
Storage Infrastructure
Security Solutions
Helpdesk & Desktop
Email Servers

Emerging Tech

Mobility Solutions
Cloud Solutions
Automation
Artificial Intelligence (AI)
Robotics (RPA)
Machine & Deep Learning
Internet of Things (IoT)

SAP

SAP S/4 HANA
SAP BW/4HANA
SAP IoT & Cloud
SAP Analytics
SAP Testing Services
SAP Managed Services
SAP Advisory Services
SAP Process Consulting
SAP Implementation

ANALYTICS

Business Intelligence
Big Data
Hadoop
Data Science
Operations & Planning
Data Management
Performance Management
Customer Analytics
Risk Analytics

App Development

Microsoft Technologies
Oracle/Java Technologies
C, C++
PHP, XML, HTML
Perl, Python,
Open Source Apps
e-Commerce Apps
Sales Force
SAP

Here are few typical business needs and challenges

• Need to have applications monitored round-the-clock
• To keep support and maintenance cost lower or at par with development cost
• Challenging to find resources or skills to support, manage and monitor applications
• Missing detailed documentation of application

Infinity provides Application Management Services (AMS) to ensure your applications are running with nearly zero downtime. Our team ensures to enhance and extend the life of the applications and lets you focus on strategic and new applications/projects initiatives. We have an experience and expertise of supporting over 100 clients with open-source products (Liferay, Alfresco, MongoDB, Magento, Drupal etc.) based applications with our onsite and off-shore teams.
Read more about our Liferay Application Support, Alfresco Application Support, MongoDB Application Support

Here are few examples of application management services

• Semiconductor Company – Support and maintenance including managed cloud services (AWS) of 5 websites (multiple languages)
• US based financial firm - Managing (24*7) multiple applications
• UK based internet service provider - Managing (3:30am – 12:30pm GMT) company website for
• Global distributor and supplier of research laboratory products - Support and Monitoring global intranet
• Leading service provider for location-based services – 30% reduction in infrastructure investments

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